Susan Walters joined Richmond Public Library in 2004, moved to management in 2010 and has been the Deputy Chief Librarian since 2012. Over the past ten years, Susan has fostered a culture of community engagement at RPL and provides leadership across a broad range of service areas – collections, facilities, human resources, community partnerships and digital technology. As an outcome of RPL’s Public Consultation process (2014), Susan has been at the forefront of leading staff in the implementation of new collaborative initiatives and innovative services. Libraries are constantly evolving and it is exciting and challenging to be working towards new measurements and service models.