Outcomes, Value & Impact: Metrics for Library Success
Vancouver Club
Monday Sept 28, 2015
8:30 Registration
9:00 Welcome from conference co-chairs
Ken Haycock, USC Research Professor of Management and Organization, Ken Haycock & Associates Inc.
Jane Dysart, Senior Partner, Dysart & Jones
9.15 Framing & Defining Metrics for Libraries
Ken Haycock, USC Research Professor of Management and Organization, Ken Haycock & Associates Inc.
PPT: http://www.slideshare.net/stephenabram1/metrics-overview-kh1
9.45 Struggling with Metrics for Meaning
Scott Hargrove, CEO, Fraser Valley Regional Library
Susan Walters, Deputy Chief Librarian, Richmond Public Library
Hargrove Looks at metrics vs. analytics as well as the need for, and challenges with, measuring social impact as opposed to transactions. Walters talks about challenges with one analysis tool and the tentative steps his library is taking to find a positive method for showing value to stakeholders.
Scott Hargrove's PPT: http://www.slideshare.net/stephenabram1/measuring-social-impact-draft-3
Susan Walter's PPT: http://www.slideshare.net/stephenabram1/metrics-final-walters
10.15 Break
10:30 Determining & Demonstrating Value with the Logic Model
Mohamed Hosseini-Ara, Director, Culture, City of Markham
Rebecca Jones, Managing Partner, Dysart & Jones
Performance measures are as much about operational effectiveness within the library as they are about demonstrating value to external shareholders. Learn how to apply the logic model to review and improve services, and to look at how the services are developed, delivered and managed. Includes real world examples and roadmaps.
Slides in PDF format: http://www.slideshare.net/stephenabram1/determining-and-demonstrating-value-rebecca-jones-and-moe-hosseini
Handout: http://dysartjones.com/wp-content/uploads/2015/05/Exercise-Template-letter-size.pdf
12:30 Lunch (provided)
1.30 BC Public Library Metrics Discussion
2:00 Impact Studies: Outcome-based Evaluation
Daphne Wood, Director, Planning & Organizational Development, Vancouver Public Library
VPL shares their research about the value and impact of a number of their programs: Aboriginal Storyteller in Residence program, Alligator Pie program
for children and the Inspiration Pass program which provides free access to 18+ cultural and recreational venues. Get lots of tips and insights!
Slides: http://www.slideshare.net/stephenabram1/daphne-outcome-measures-final
2.30 Break
3.00 InfoBlitz
Metrics Stories & Tips
Terry Beck, Information Services Manager, Sno-Isle Libraries
Christa Werle, Public Services Project Manager, Sno-Isle Libraries
Lindsay Hanson, Data Analysis Librarian, Sno-Isle Libraries
Whether it’s by the numbers for Cookin’ with Sno-Isle, designing new services, or illustrating community impact of the library for stakeholders, Sno-Isle Libraries has some good stories to tell and tips to share.
PDF: http://www.slideshare.net/stephenabram1/sno-isle-metrics-stories-amp-tips
Altmetrics
Richard Hulser, Chief Librarian, Natural History Museum of LA (Skype)
Tips for finding meaningful patterns across a variety of data.
PPT: http://www.slideshare.net/stephenabram1/vancouver-metricsamplibraries-rph-9-2815
4:30 Public Library Outcomes
Carl Thompson, Counting Opinions
Hear how the Public Library Association Performance Measures Task Force is doing in establishing standardized measures of effectiveness for library programs and how you can use their results.
PPT: http://www.slideshare.net/stephenabram1/outcomes-measurement
5 End of day
Optional: Continue the conversation at a local campus restaurant & bar.
Tuesday September 29, 2015
9 Visualization: Making an Impact with Your Data
Greg Notess, Faculty & Graduate Service Librarian, Montana State University & Publisher, Search Engine Showdown (Skype)
Tactics, tools and techniques for adding meaning to data by visualizing through infographics, word clouds, pie charts, maps, and more.
PPT: http://www.slideshare.net/stephenabram1/metrics-notess
9:45 2015 Market Probe poll on Ontario's Public Libraries
Stephen Abram, Federation of Ontario Public Libraries (via Skype)
Learn some interesting metrics and strategies about Ontario libraries.
PPT: http://www.slideshare.net/stephenabram1/vancouver-metricsabramspeech
10.30 Networking Break
10:45 Practitioners Panel
Daphne Wood, Director, Planning & Organizational Development Vancouver PL
Wood also shares fascinating and sobering data based on a multi-year
perception study of VPL (the Valuation Study). It was created in 2010,
repeated in 2013, and elements were repeated again in 2015. Three years of
comparative data to show to what extent library users and non-users are
willing to support (with tax dollars) their public library as well as the
library's perceived relevance and how various library impact statements
resonated in 2015 with community members.
PPT: http://www.slideshare.net/stephenabram1/valuation-and-perception-results-daphne-2
Mary-Jo Romaniuk, University Librarian, University of Manitoba
Our speaker, a long-term proponent of metrics, shares her experience, strategies and practices with metrics.
PPT: http://www.slideshare.net/stephenabram1/outcomes-value-amp-impact-romaniuk
12:00 Endnote: Influencing & Storytelling: Tools for Metrics & Proving ROI
Ken Haycock, USC Research Professor of Management and Organization, Ken Haycock & Associates Inc.
PPT: http://www.slideshare.net/stephenabram1/metrics-influence-kh
1:00 End
Vancouver Club
Monday Sept 28, 2015
8:30 Registration
9:00 Welcome from conference co-chairs
Ken Haycock, USC Research Professor of Management and Organization, Ken Haycock & Associates Inc.
Jane Dysart, Senior Partner, Dysart & Jones
9.15 Framing & Defining Metrics for Libraries
Ken Haycock, USC Research Professor of Management and Organization, Ken Haycock & Associates Inc.
PPT: http://www.slideshare.net/stephenabram1/metrics-overview-kh1
9.45 Struggling with Metrics for Meaning
Scott Hargrove, CEO, Fraser Valley Regional Library
Susan Walters, Deputy Chief Librarian, Richmond Public Library
Hargrove Looks at metrics vs. analytics as well as the need for, and challenges with, measuring social impact as opposed to transactions. Walters talks about challenges with one analysis tool and the tentative steps his library is taking to find a positive method for showing value to stakeholders.
Scott Hargrove's PPT: http://www.slideshare.net/stephenabram1/measuring-social-impact-draft-3
Susan Walter's PPT: http://www.slideshare.net/stephenabram1/metrics-final-walters
10.15 Break
10:30 Determining & Demonstrating Value with the Logic Model
Mohamed Hosseini-Ara, Director, Culture, City of Markham
Rebecca Jones, Managing Partner, Dysart & Jones
Performance measures are as much about operational effectiveness within the library as they are about demonstrating value to external shareholders. Learn how to apply the logic model to review and improve services, and to look at how the services are developed, delivered and managed. Includes real world examples and roadmaps.
Slides in PDF format: http://www.slideshare.net/stephenabram1/determining-and-demonstrating-value-rebecca-jones-and-moe-hosseini
Handout: http://dysartjones.com/wp-content/uploads/2015/05/Exercise-Template-letter-size.pdf
12:30 Lunch (provided)
1.30 BC Public Library Metrics Discussion
2:00 Impact Studies: Outcome-based Evaluation
Daphne Wood, Director, Planning & Organizational Development, Vancouver Public Library
VPL shares their research about the value and impact of a number of their programs: Aboriginal Storyteller in Residence program, Alligator Pie program
for children and the Inspiration Pass program which provides free access to 18+ cultural and recreational venues. Get lots of tips and insights!
Slides: http://www.slideshare.net/stephenabram1/daphne-outcome-measures-final
2.30 Break
3.00 InfoBlitz
Metrics Stories & Tips
Terry Beck, Information Services Manager, Sno-Isle Libraries
Christa Werle, Public Services Project Manager, Sno-Isle Libraries
Lindsay Hanson, Data Analysis Librarian, Sno-Isle Libraries
Whether it’s by the numbers for Cookin’ with Sno-Isle, designing new services, or illustrating community impact of the library for stakeholders, Sno-Isle Libraries has some good stories to tell and tips to share.
PDF: http://www.slideshare.net/stephenabram1/sno-isle-metrics-stories-amp-tips
Altmetrics
Richard Hulser, Chief Librarian, Natural History Museum of LA (Skype)
Tips for finding meaningful patterns across a variety of data.
PPT: http://www.slideshare.net/stephenabram1/vancouver-metricsamplibraries-rph-9-2815
4:30 Public Library Outcomes
Carl Thompson, Counting Opinions
Hear how the Public Library Association Performance Measures Task Force is doing in establishing standardized measures of effectiveness for library programs and how you can use their results.
PPT: http://www.slideshare.net/stephenabram1/outcomes-measurement
5 End of day
Optional: Continue the conversation at a local campus restaurant & bar.
Tuesday September 29, 2015
9 Visualization: Making an Impact with Your Data
Greg Notess, Faculty & Graduate Service Librarian, Montana State University & Publisher, Search Engine Showdown (Skype)
Tactics, tools and techniques for adding meaning to data by visualizing through infographics, word clouds, pie charts, maps, and more.
PPT: http://www.slideshare.net/stephenabram1/metrics-notess
9:45 2015 Market Probe poll on Ontario's Public Libraries
Stephen Abram, Federation of Ontario Public Libraries (via Skype)
Learn some interesting metrics and strategies about Ontario libraries.
PPT: http://www.slideshare.net/stephenabram1/vancouver-metricsabramspeech
10.30 Networking Break
10:45 Practitioners Panel
Daphne Wood, Director, Planning & Organizational Development Vancouver PL
Wood also shares fascinating and sobering data based on a multi-year
perception study of VPL (the Valuation Study). It was created in 2010,
repeated in 2013, and elements were repeated again in 2015. Three years of
comparative data to show to what extent library users and non-users are
willing to support (with tax dollars) their public library as well as the
library's perceived relevance and how various library impact statements
resonated in 2015 with community members.
PPT: http://www.slideshare.net/stephenabram1/valuation-and-perception-results-daphne-2
Mary-Jo Romaniuk, University Librarian, University of Manitoba
Our speaker, a long-term proponent of metrics, shares her experience, strategies and practices with metrics.
PPT: http://www.slideshare.net/stephenabram1/outcomes-value-amp-impact-romaniuk
12:00 Endnote: Influencing & Storytelling: Tools for Metrics & Proving ROI
Ken Haycock, USC Research Professor of Management and Organization, Ken Haycock & Associates Inc.
PPT: http://www.slideshare.net/stephenabram1/metrics-influence-kh
1:00 End
